tensorERP
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Freemium billing policy

How tensorERP calculates paid subscriptions, quota upgrades, renewals, and unused license credit at checkout.

Effective 2 July 2026 · Bahasa Indonesia

Summary

tensorERP uses a freemium model: all business modules are available within free quotas. You only pay for capacity above the free limits — additional users, extra storage, and module usage quotas (transactions, CRM contacts, inventory items, HR employees, projects, production schedules).

Checkout and invoice amounts are calculated consistently on the website and on our payment server. The order summary in checkout reflects the amount that will be invoiced after VAT.

Free tier (freemium)

Every company workspace receives the following free quotas (per month, except storage which is a total cap):

  • 1 user (company admin)
  • 1 GB company storage
  • Finance & POS: 300 transactions
  • CRM: 100 contacts (excluding unqualified contacts)
  • Inventory: 50 items (connected to Finance & POS)
  • HR: 5 employees (connected to Finance)
  • Project: 10 active projects (excluding cancelled)
  • Production: 5 active production schedules

While you stay within free quotas, there is no monthly subscription fee. Workspace apps (Repository, Docs, Table, Slide, Chat, Mobile) are included at no extra charge within the limits above.

Rates above the free tier

  • Additional users: Rp 100,000 per user / month
  • Additional storage: Rp 1,000 per GB / month
  • Finance & POS transactions: Rp 25,000 per 500 additional transactions / month
  • CRM contacts: Rp 25,000 per 500 additional contacts / month
  • Inventory items: Rp 25,000 per 200 additional items / month
  • HR employees: Rp 10,000 per additional employee / month
  • Projects: Rp 25,000 per 50 additional projects / month
  • Active production schedules: Rp 25,000 per 10 additional schedules / month

All components are combined into one monthly subscription value (before VAT). Checkout shows a line-item breakdown; the total follows that sum.

Billing periods

  • Monthly — one 30-day cycle from license activation.
  • Annual — one 365-day cycle. Annual total = 12 × monthly value (before VAT).

You choose the billing period at checkout. The selected period applies to the invoice created for that transaction.

Checkout transaction types

1. New subscription

If your company does not yet have an active paid license, you pay the full monthly (or annual) subscription value for the quotas you select, plus VAT.

2. Upgrade (increase quotas)

If a paid license is still active and you only increase one or more quotas (users, storage, transactions, or module quotas) without changing the overall package composition, you pay the monthly delta between the new and previous package:

Upgrade charge = (new monthly value − previous monthly value) × remaining days ÷ period days

Example: moving from 2 to 5 users mid-cycle means you pay the rate for three additional users for the remaining license days, not the full price for five users.

3. Renewal

If the quotas you select are exactly the same as your current active license and you extend for the next period, you pay the full monthly (or annual) subscription value for the new period.

4. Package change with an active license

If you change the package composition (for example lowering one quota while raising another, or replacing quota combinations) while the previous license is still running, the system applies:

  1. Unused license credit — pro-rated remaining days from the previous package (including VAT on the credited portion).
  2. New package charge — full period price for the package you select.

Invoice total ≈ new package charge − unused license credit. If credit exceeds the new charge, the balance is not automatically refunded; contact us for manual adjustment.

Unused license credit

Credit is calculated from all paid components of your previous package — not only users and storage. Module quotas (transactions, CRM, inventory, HR, projects, production) are included at the same rates as checkout.

Credit formula (base amount before VAT; VAT applied per invoice rules):

Credit = previous package monthly value × remaining license days ÷ period days

Remaining days are taken from your company’s active license expiry date when the invoice is created.

VAT

Value Added Tax (VAT) is added to the invoice subtotal at the rate applicable in Indonesia on the transaction date. The amount to transfer is the VAT-inclusive total shown on the invoice.

After payment

Your license is updated after payment is verified. New quotas apply from the activation date recorded in your company’s tensorAM account. Invoice history is available through checkout and our sales contact.

Questions

For a specific invoice explanation or enterprise package adjustments, contact wiratama@pttensor.com. You can also start from the checkout page to preview pricing before creating an invoice.