tensorLoyalty
Points, rewards, and online ordering for loyal customers
Overview
Tensor Loyalty gives customers a direct view of the loyalty account maintained by their store in tensorPOS. Members sign in with the store name, their registered customer name, and phone number to see an up-to-date company-wide point balance and available rewards.
The same portal offers a mobile-friendly menu and cart backed by the shared goods catalogue. Online orders enter the Tensor Kitchen queue, while members arriving from a scanned table QR keep their table context through sign-in.
Key capabilities
- Customer sign-in with store name, registered name, and phone
- Company-wide point balances from centralized loyalty data
- Reward catalogue configured in tensorPOS
- Online menu and cart using the shared goods catalogue
- Orders sent directly to the Tensor Kitchen queue
- Member sign-in from scanned Tensor Kitchen table codes
Features
Member access
- Sign in with store name, registered customer name, and phone
- Short-lived signed customer sessions
- Generic sign-in errors that do not expose the customer directory
- Responsive experience for phones, tablets, and desktops
Points & rewards
- Company-wide point balance from tensorERP.customerLoyalty
- Reward catalogue from the centralized loyalty program
- Current customer identity from the shared customer master
- One balance shared across company branches
Online ordering
- Searchable menu and category filters
- Mobile cart with quantity controls and live totals
- Server-authoritative product prices during checkout
- Orders sent into the Tensor Kitchen workflow
Table QR continuity
- Tensor Kitchen member sign-in redirects to Tensor Loyalty
- Validated table token retained through sign-in
- Branch-aware product catalogue for scanned tables
- Order returns to the correct table and kitchen queue
Who it is for
Retailers, restaurants, cafes, and service businesses that manage customers and loyalty in tensorPOS and want a branded customer self-service channel.
Common use cases
- Check points — Customers see their current point balance without asking cashier staff.
- Discover rewards — Members review rewards configured by the store before their next purchase.
- Order online — Customers browse the shared product catalogue and send an online order to the kitchen.
- Sign in from a table — A diner scans a table code, signs in as a member, and keeps the table context in the cart.
Frequently asked questions
Where does the point balance come from?
It comes from the centralized tensorERP customer loyalty balance maintained by tensorPOS.
Does Tensor Loyalty store a separate customer list?
No. It uses the shared tensorERP customer identity and does not expose the store customer directory publicly.
Can members order without scanning a table?
Yes. They can place an online order directly from loyalty.tensorerp.com.
Where do I open it?
Open loyalty.tensorerp.com from any modern phone or desktop browser.
Related modules
Tutorials & free resources
Watch step-by-step tutorials and find other free resources on our YouTube channel.
tensorLoyalty
Member points, rewards, and online orders